Owner of the store:

DIPOL Szydlowski i Wspolnicy Spolka Jawna
Poland, 31-587 Krakow
ul. Cieplownicza 40
tel./fax: +48 12 644 29 13
e-mail: dipol@dipolnet.com
internet: www.dipolnet.com
VAT No: PL 6780101049
REGON: 350509592
KRS: 0000094703
Bank Account Number - (only EUR):
- IBAN: PL 14 1600 1039 0002 0037 5160 0022,
- SWIFT/BIC: PPABPLPK
FORTIS BANK Polska S.A. III O/Krakow, Al. Focha 1, 31-111 Krakow, Poland

1. Placing an order.

1.1.
The Customer placing order at our e-Store is dealt with Internet Store Warehouse by DIPOL Headquarters in Krakow.

1.2.
How to use our e-Store is described in the Help menu on the How to buy? link.

2. Completion of the order.

2.1.
After receiving the order, we inform the Customer sending e-mail with information of all costs. We will process the order after the Customer has approved the transaction. We inform the Customer about order status changes too. All order status information is sent via e-mail. Additionally every Customer can check order progress on DIPOL website in the "YOUR ACCOUNT" section, on the "Orders" link.

2.2.
In the case of "prepayment" (prepaid order), the Customer should transfer the amount payable immediately after placing the order. Finalizing the order, the Customer can open and save the proforma invoice file, in which there are details of the payment. The file can be also open in the link "Orders".
For further processing, we need to confirm the amount in our bank account first. We wait up to 3 business days since the date of placing the order. If the payment is not received in full within this period, the order will be canceled.

3. Order cancellation.

3.1.
It is possible to cancel the placed order if it is at an early stage. To do this, the Customer should call us at +48 12 644 29 13, from Monday to Friday between 8:00-16:00 CET.

3.2.
If the order has already been processed and shipped we cannot cancel it.

4. Order processing time.

4.1.
We do our best to complete orders as quickly as possible, but we do not work on Saturday and Sunday. The orders placed on Friday through Sunday will be processed on the next business day, i.e. Monday.

4.2.
The ordered goods will be shipped within 48 hours since the order has been confirmed.

5. The way of delivery and shipping costs.

5.1.
We only use reliable courier services. The shipping time may vary from 2 - 7 days.

5.2.
Non-standard size products (e.g. masts longer than 2.5 m, some TV antennas) that are not shipped are marked on the website with "Cross-through truck" icon and "For self-collection only (in branches)" note. Ordering such items the Customer declares self-collection from Warehouse by DIPOL Headquarters in Krakow.

5.3.
Shipping costs will be calculated after the order has been placed. The Customer will be informed by e-mail within two business days. We will process the order after the Customer has approved the transaction.

6. Complaints.

6.1.
All items in our catalog carry manufacturer's warranty.

6.2.
If just after the delivery the product contains a defect, we ask the Customer to phone us at +48 12 644 29 13. See Return and complaints handling policies.

6.3.
When the complaint is justified, we will replace the product with a new one and reimburse the delivery charge or we will refund the payment if the replacement is impossible. Please include your bank account number with your complaint.

7. Returns.

7.1.
The Customer has the right to return the products purchased from DIPOL as a shipment, within 10 days from the date of delivery, without giving any reason.

7.2.
We will accept the return provided that the goods have not been used and are still in their original unopened packages

7.3.
The returned goods shall be sent to us at the Customer's expense, with original receipt or invoice and warranty card (if it has been issued). See Return and complaints handling policies.

8. Privacy policy.

8.1.
Personal and company information is treated confidentially. All the data is used only for completion of the order and carefully protected.