1. Placing an order.
1.1.
While placing an order in the e-Store you will be supported by the Online Store Warehouse operated by DIPOL's Headquarters in Krakow, Poland.
1.2.
Details on how to place an order can be found in the Help menu under How to Buy?.
1.1.
While placing an order in the e-Store you will be supported by the Online Store Warehouse operated by DIPOL's Headquarters in Krakow, Poland.
1.2.
Details on how to place an order can be found in the Help menu under How to Buy?.
2. Payment methods for ordered products.
2.1.
While placing an order in the e-Store you can choose one of the following payment methods: "Advance payment", "On-line payment" and "Payment on delivery".
2.2.
By choosing the "Advance payment", you agree to make a bank transfer of the appropriate amount to the e-Store Owner's account.
2.3.
Choosing "On-line payment", you agree on one of the online payment methods offered by the e-Store: payment by electronic transfer or payment by bank card.
Card and e-transfer transactions are handled by Przelewy24.
2.4.
By choosing "Payment on Delivery", you choose to pay in cash for the product including shipping and collection costs directly to the courier delivering the ordered product or to pay in cash for the product when picking it up at DIPOL – Krakow headquarters.
2.5.
Details of payment for an order that meets the conditions obliging DIPOL to issue a sales document with the annotation "Split Payment Method ", are discussed in a separate document: Split Payment Mechanism – How to Buy in DIPOL, which is part of this Terms and Conditions.
2.1.
While placing an order in the e-Store you can choose one of the following payment methods: "Advance payment", "On-line payment" and "Payment on delivery".
2.2.
By choosing the "Advance payment", you agree to make a bank transfer of the appropriate amount to the e-Store Owner's account.
2.3.
Choosing "On-line payment", you agree on one of the online payment methods offered by the e-Store: payment by electronic transfer or payment by bank card.
Card and e-transfer transactions are handled by Przelewy24.
2.4.
By choosing "Payment on Delivery", you choose to pay in cash for the product including shipping and collection costs directly to the courier delivering the ordered product or to pay in cash for the product when picking it up at DIPOL – Krakow headquarters.
2.5.
Details of payment for an order that meets the conditions obliging DIPOL to issue a sales document with the annotation "Split Payment Method ", are discussed in a separate document: Split Payment Mechanism – How to Buy in DIPOL, which is part of this Terms and Conditions.
3. Order processing.
3.1.
Upon receipt of an order, the Online Store Warehouse shall immediately proceed to fulfill it. You will be notified about the status of the order processing by e-mail. In addition, you can preview you order and check its status on DIPOL website under My Account.
3.2.
When placing an order with advanced payment, you should make payment immediately after the order is made. While in the process of finalizing the placement of the order, you can can open and save the order file as a PDF, which provides the details necessary for the advance payment. Furthermore, the order file or, in case the e-Store staff has already registered the placed order in the warehouse and accounting system, the pro-forma invoice, can always be accessed in the My Account section, in the Orders tab.
With this type of orders, the Online Store Warehouse proceeds to complete them only after receipt of payment. The waiting time for receipt is 7 days, counting from the day the order is placed. After this period, the order is cancelled.
3.3.
While placing an order of the "On-line payment" type, you will be redirected to the secure site of the operator Przelewy24, where you can pay for it by choosing one of the possible forms of payment.
If you fail to complete the payment due to, for example, incorrect login to the bank account, insufficient funds, backtracking in the browser navigation before finalizing the payment, you should go to DIPOL website to the My Account section, in the Orders tab, by clicking on the Pay link pertaining to this order and settle the payment.
With this type of order, the Online Store Warehouse will proceed to its processing only after receipt of payment. The waiting time for receipt is 8 hours, counting from the time the order is placed. After this time, the order is cancelled.
3.4.
The value of the order with payment type "On delivery ", due to the terms and conditions of courier companies, cannot exceed PLN 10,000 gross.
3.5.
From the moment of issuance of a sales document in the warehouse-accounting system (invoice, receipt), as well as its corrections, if any, you have access to them in the My Account section, in the Invoices tab.
3.1.
Upon receipt of an order, the Online Store Warehouse shall immediately proceed to fulfill it. You will be notified about the status of the order processing by e-mail. In addition, you can preview you order and check its status on DIPOL website under My Account.
3.2.
When placing an order with advanced payment, you should make payment immediately after the order is made. While in the process of finalizing the placement of the order, you can can open and save the order file as a PDF, which provides the details necessary for the advance payment. Furthermore, the order file or, in case the e-Store staff has already registered the placed order in the warehouse and accounting system, the pro-forma invoice, can always be accessed in the My Account section, in the Orders tab.
With this type of orders, the Online Store Warehouse proceeds to complete them only after receipt of payment. The waiting time for receipt is 7 days, counting from the day the order is placed. After this period, the order is cancelled.
3.3.
While placing an order of the "On-line payment" type, you will be redirected to the secure site of the operator Przelewy24, where you can pay for it by choosing one of the possible forms of payment.
If you fail to complete the payment due to, for example, incorrect login to the bank account, insufficient funds, backtracking in the browser navigation before finalizing the payment, you should go to DIPOL website to the My Account section, in the Orders tab, by clicking on the Pay link pertaining to this order and settle the payment.
With this type of order, the Online Store Warehouse will proceed to its processing only after receipt of payment. The waiting time for receipt is 8 hours, counting from the time the order is placed. After this time, the order is cancelled.
3.4.
The value of the order with payment type "On delivery ", due to the terms and conditions of courier companies, cannot exceed PLN 10,000 gross.
3.5.
From the moment of issuance of a sales document in the warehouse-accounting system (invoice, receipt), as well as its corrections, if any, you have access to them in the My Account section, in the Invoices tab.
4. Order cancellation.
4.1.
It is possible to cancel a placed order. In order to do so, please call the Customer Service Department at 12 644 29 13, Monday through Friday from 8 am to 4 pm.
4.2.
It is not possible to cancel an order that has already been completed and is being shipped to the customer.
4.3.
Each order has an expiration date of 7 days from the date of its placement. Orders with "Advance payment" not completed due to failure to pay and orders with "Free pick-up" type will be automatically canceled after 7 days have passed.
4.4.
Orders with "On-line payment" will be automatically canceled eight hours after they are placed in the case of: you withdrawal from the payment before it is finalized, lack of expected funds within the specified period (8 hours) or lack of successful authorization by the Payment Operator.
4.1.
It is possible to cancel a placed order. In order to do so, please call the Customer Service Department at 12 644 29 13, Monday through Friday from 8 am to 4 pm.
4.2.
It is not possible to cancel an order that has already been completed and is being shipped to the customer.
4.3.
Each order has an expiration date of 7 days from the date of its placement. Orders with "Advance payment" not completed due to failure to pay and orders with "Free pick-up" type will be automatically canceled after 7 days have passed.
4.4.
Orders with "On-line payment" will be automatically canceled eight hours after they are placed in the case of: you withdrawal from the payment before it is finalized, lack of expected funds within the specified period (8 hours) or lack of successful authorization by the Payment Operator.
5. Lead time.
5.1.
The owner of the e-Store strives to make it as short as possible, but the e-Store Warehouse does not work on Saturdays, Sundays and holidays. Therefore, the processing of an order placed on Friday evening, Saturday, Sunday or the day before a holiday is not started until Monday or the next working day after the holiday.
5.2.
The ordered product is shipped within 48 hours from the start of the order processing.
5.1.
The owner of the e-Store strives to make it as short as possible, but the e-Store Warehouse does not work on Saturdays, Sundays and holidays. Therefore, the processing of an order placed on Friday evening, Saturday, Sunday or the day before a holiday is not started until Monday or the next working day after the holiday.
5.2.
The ordered product is shipped within 48 hours from the start of the order processing.
6. Delivery method and shipping charges.
6.1.
Shipments are made by courier companies. Delivery time by courier is 1 – 5 days.
6.2.
Products which, due to size or spatiality (e.g. masts over 2.5 m in length, some antennas), cannot be shipped are marked on the e-Store pages with the "Crossed-out Truck" icon and the note "Only personal pick-up of the product is possible". When placing an order for such products, you agree to collect them in person at the DIPOL – Krakow company's head office.
6.3.
All products whose dimensions, space or weight do not allow for shipping to InPost Parcel Machines are marked on the e-Store pages with the icon "Crossed-out Parcel Machine" and the note "Parcel Machine shipment not available".
Detailed information on shipping to "Parcel Machines" is described in a separate document Principles of shipping products to Inpost parcel machines, which is an integral part of these Terms and Conditions.
6.4.
Details of the shipping fee and any collection costs are indicated on the statement during the finalization of the order and on the pro-forma invoice.
The shipping fee for one parcel is from PLN 11.00 to 61.50 gross, depending on its weight and dimensions.
The fee for a pallet shipment is a minimum of 135,30 PLN gross. It depends on the weight and dimensions of the ordered product.
The cost of payment collection is 3,69 PLN gross, regardless of the value of the shipment.
6.1.
Shipments are made by courier companies. Delivery time by courier is 1 – 5 days.
6.2.
Products which, due to size or spatiality (e.g. masts over 2.5 m in length, some antennas), cannot be shipped are marked on the e-Store pages with the "Crossed-out Truck" icon and the note "Only personal pick-up of the product is possible". When placing an order for such products, you agree to collect them in person at the DIPOL – Krakow company's head office.
6.3.
All products whose dimensions, space or weight do not allow for shipping to InPost Parcel Machines are marked on the e-Store pages with the icon "Crossed-out Parcel Machine" and the note "Parcel Machine shipment not available".
Detailed information on shipping to "Parcel Machines" is described in a separate document Principles of shipping products to Inpost parcel machines, which is an integral part of these Terms and Conditions.
6.4.
Details of the shipping fee and any collection costs are indicated on the statement during the finalization of the order and on the pro-forma invoice.
The shipping fee for one parcel is from PLN 11.00 to 61.50 gross, depending on its weight and dimensions.
The fee for a pallet shipment is a minimum of 135,30 PLN gross. It depends on the weight and dimensions of the ordered product.
The cost of payment collection is 3,69 PLN gross, regardless of the value of the shipment.
7. Complaints.
7.1.
All items on offer are covered by the manufacturer's warranty. The warranty period ranges from 1 year to 15 years and depends on the type of equipment and the manufacturer. Sale and after-sale products are covered by a one-year warranty.
Details of the warranty period are included on the card of each product.
7.2.
If, upon receipt of the shipment, the product is found to have any technical defects or mechanical damage caused during delivery, or there is a discrepancy between the contents of the shipment and the order placed, follow the rules set forth in Complaint procedure.
7.3.
In case of a justified complaint, the product will be replaced with a full-value one or, if this is not possible, the money will be refunded together with shipping cost. When making a complaint, you must provide the bank account number to which the money is to be returned in the event of a refund.
7.1.
All items on offer are covered by the manufacturer's warranty. The warranty period ranges from 1 year to 15 years and depends on the type of equipment and the manufacturer. Sale and after-sale products are covered by a one-year warranty.
Details of the warranty period are included on the card of each product.
7.2.
If, upon receipt of the shipment, the product is found to have any technical defects or mechanical damage caused during delivery, or there is a discrepancy between the contents of the shipment and the order placed, follow the rules set forth in Complaint procedure.
7.3.
In case of a justified complaint, the product will be replaced with a full-value one or, if this is not possible, the money will be refunded together with shipping cost. When making a complaint, you must provide the bank account number to which the money is to be returned in the event of a refund.
8. Withdrawal from the contract of sale of products.
8.1.
You have the right to withdraw from the contract, i.e. to return the product purchased through the e-Store, regardless of the reason, within 14 days from the date of delivery.
This applies to purchases made by mail order, made by a retail customer (consumer), but does not apply to business entities (companies).
8.2.
You have the right to unpack the purchased product and check whether it meets their expectations.
8.3.
Return will be accepted provided that the product does not bear traces of use resulting from exceeding the right of the buyer described in section 8.2. and is in the original and undamaged packaging.
8.4.
Returned products should be sent to the Owner of the e-Store at your expense. The parcel must be accompanied by a copy of the purchase document received with the product and a completed and printed Consumer's statement of withdrawal from the contract of sale of the product. The statement form is available here.
8.5.
If you return the product for which you paid by one of the payment methods "On-line", the Owner shall refund the payment using the same method of payment, unless you expressly agree to another method of return, which does not incur any cost for you.
8.1.
You have the right to withdraw from the contract, i.e. to return the product purchased through the e-Store, regardless of the reason, within 14 days from the date of delivery.
This applies to purchases made by mail order, made by a retail customer (consumer), but does not apply to business entities (companies).
8.2.
You have the right to unpack the purchased product and check whether it meets their expectations.
8.3.
Return will be accepted provided that the product does not bear traces of use resulting from exceeding the right of the buyer described in section 8.2. and is in the original and undamaged packaging.
8.4.
Returned products should be sent to the Owner of the e-Store at your expense. The parcel must be accompanied by a copy of the purchase document received with the product and a completed and printed Consumer's statement of withdrawal from the contract of sale of the product. The statement form is available here.
8.5.
If you return the product for which you paid by one of the payment methods "On-line", the Owner shall refund the payment using the same method of payment, unless you expressly agree to another method of return, which does not incur any cost for you.
9. Returns and price adjustments of products.
9.1.
If the purchase in the e-Store has been made by a Customer who is a business entity, it may be returned to the seller, by prior arrangement.
You should arrange for the return of the product with the representative, assigned by the e-Store operator.
9.2.
Return may be accepted provided that the product does not bear traces of use resulting from exceeding the right of the buyer described in Section 8.2. and is in the original and undamaged packaging.
9.3.
The return, agreed with the representative, must be made by shipping to the Owner of the e-Store at your expense. The shipment must be accompanied by a copy of the purchase document received with the product and a completed and printed Invoice correction report. The form is available here.
9.4.
You will be notified of acceptance or refusal of the return as soon as the returned product reaches the seller.
9.5.
If you have agreed a price adjustment for the purchased products with your representative, send a completed and printed Invoice correction report to the address of the Owner of the e-Store. The form is available here.
9.6.
If you return a product for which you have paid by one of the "On-line" payment methods, the Owner shall refund the payment using the same method of payment, unless you have expressly agreed to another method of return that does not incur any cost for you.
9.1.
If the purchase in the e-Store has been made by a Customer who is a business entity, it may be returned to the seller, by prior arrangement.
You should arrange for the return of the product with the representative, assigned by the e-Store operator.
9.2.
Return may be accepted provided that the product does not bear traces of use resulting from exceeding the right of the buyer described in Section 8.2. and is in the original and undamaged packaging.
9.3.
The return, agreed with the representative, must be made by shipping to the Owner of the e-Store at your expense. The shipment must be accompanied by a copy of the purchase document received with the product and a completed and printed Invoice correction report. The form is available here.
9.4.
You will be notified of acceptance or refusal of the return as soon as the returned product reaches the seller.
9.5.
If you have agreed a price adjustment for the purchased products with your representative, send a completed and printed Invoice correction report to the address of the Owner of the e-Store. The form is available here.
9.6.
If you return a product for which you have paid by one of the "On-line" payment methods, the Owner shall refund the payment using the same method of payment, unless you have expressly agreed to another method of return that does not incur any cost for you.
10. Privacy Policy.
10.1.
The Administrator of the data, including the Customer's Personal Data, is the Owner of the e-Store.
10.2.
Full information on data processing can be found in the document Privacy Policy.
10.1.
The Administrator of the data, including the Customer's Personal Data, is the Owner of the e-Store.
10.2.
Full information on data processing can be found in the document Privacy Policy.
11. Documents in electronic form.
11.1.
By placing an order online, you agree to issue an invoice in electronic form.
11.2.
In the section My account, you can access your orders, pro-forma invoices and invoices presented in electronic form – PDF files.
11.3.
All pro-forma invoices and invoices are files provided with an electronic signature – Certificate issued to the e-Store Owner by the Certification Center.
11.4.
If you wish to be able to check the authenticity of these documents, install the said Certificate on your computer.
The installation process is described in the document Installation of Document Certificate.
11.1.
By placing an order online, you agree to issue an invoice in electronic form.
11.2.
In the section My account, you can access your orders, pro-forma invoices and invoices presented in electronic form – PDF files.
11.3.
All pro-forma invoices and invoices are files provided with an electronic signature – Certificate issued to the e-Store Owner by the Certification Center.
11.4.
If you wish to be able to check the authenticity of these documents, install the said Certificate on your computer.
The installation process is described in the document Installation of Document Certificate.