Terms and Conditions of Online Sales in DIPOL

By placing an order you certify that you are 18 years or older and you agree to the terms and conditions listed below:
Owner of the e-Store:

DIPOL Gołaszewski, Gwizdała, Waśniowski Spółka Jawna
Poland, 31-587 Krakow
ul. Cieplownicza 40
tel./fax: +48 12 644 29 13
e-mail: dipol@dipolnet.com
internet: www.dipolnet.com
VAT No: PL 6780101049
REGON: 350509592
KRS: 0000094703
Bank Account Number - (EUR only):
- IBAN: PL 39 1030 1508 0000 0008 0324 2011,
Bank Handlowy w Warszawie S.A., Ul. Senatorska 16, 00-923 Warszawa, Poland
All prices are retail without tax. The minimum order value is 500 EUR (net).

1. Placing an order.

The Customer placing order at our e-Store is dealt with by Internet Store Warehouse by DIPOL Headquarters in Krakow.

How to use our e-Store is described in the Help menu on the How to buy? link.
2. Completion of the order.

After receiving the order, we immediately start processing. We inform the Customer about order status by e-mail. Additionally, every Customer can check the order progress on DIPOL website on the My Account link.

As mentioned above, the Customer should wait for e-mail from e-Store operator with order confirmation, total costs, and further instructions.

After receiving all that information, the Customer can track the status of the order on My Account, in the Orders tab. The tab allows Customers to get access to all their orders in the form of PDF files.

After creation of the sales document in the system, as well as after any revisions, the Customer can access it on My Account, in the Invoices tab.
3. Order cancellation.

It is possible to cancel any order placed if it is at an early stage. To do this, the Customer should call us at +48 12 644 29 13, from Monday to Friday between 8:00-16:00 CET.

If the order has already been processed and shipped we cannot cancel it.

Each order is valid for 7 days. In the case of "Prepayment" option, outstanding orders that have not been paid will be automatically canceled after this period. The same applies to "self-collection" option.
4. Order processing time.

We do our best to complete orders as quickly as possible, but we do not work on Saturday and Sunday. The orders placed from Friday afternoon to Sunday will be processed on the next business day, i.e. on Monday.

The ordered goods will be shipped according to the time of delivery, specified in e-Store operator email confirmation.
5. The way of delivery and shipping costs.

We only use reliable courier services. The shipping time may vary from 2 - 7 business days.

Non-standard size products (e.g. masts longer than 2.5 m or some TV antennas) that are not shipped are marked on the website with "Cross-through truck" icon and "For self-collection only" note. Ordering such items, the Customer declares self-collection from the warehouse at DIPOL Headquarters in Krakow (EXW).

Shipping costs will be calculated after placing an order. The Customer will get information by email within two business days. We will only process the order after the Customer has approved the total cost of the transaction.
6. Complaints.

Each item we offer carries a manufacturer's warranty. Depending on the product and manufacturer, the warranty period lasts from one year to 15 years. In the case of clearance sales and products after repair, the period is limited to one year.
The duration of the warranty period is specified on the product page.

If, just after receiving a consignment, it appears that some of the goods have any technical defects caused by mechanical damage during delivery, or the contents of the shipment is not consistent with the order, we ask the Customer to follow the procedures set out in Return and complaints handling policies.

When the complaint is justified, we will replace the product with a new one, or - if impossible - we will refund the payment. Along with the compliant, the Customer should include bank details for refund.
7. Returns.

Customers have the right to return products purchased from DIPOL as a shipment within 14 days from the date of delivery, without giving any reason (it applies only to individuals, not applicable to companies and other organizations).

Customers have the right to unpack purchased items and check whether they meet their expectations.

We will accept returns from individuals provided that the goods have no signs of use resulting from exceeding the right of the customers described in section 7.2., they are put back into their original, undamaged packagings and additionally packed.

The returned goods shall be sent to us at the Customer's expense, with the copy of the receipt or invoice and with Consumer's withdrawal from the sales contract. The CONSUMER WITHDRAWAL FORM is available here.
8. Privacy policy.

The administrator of data, including the personal data of each Customer is the Owner of the e-Store.

Full information on the data processing is provided in the Privacy Policy document.

9. Documents in electronic form.

In the My Account section the Customer has access to their orders and pro-forma and VAT invoices in the form of PDF files.

All pro-forma and VAT invoices issued in electronic form by DIPOL are with the company's qualified signature issued by Certum Level IV CA.

Customers can install on their computers the certificate issued by the Certum Certification Authority to DIPOL company and verify the authenticity of the documents with the signature.
The installation procedure is described on the Installation of certificate for documents page.